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Terms Of Service


Thank you for booking your hiking tour with Trenoza Treks LLC (“Trenoza Treks”, “we”, “our”, or “us”).   Please review the following terms carefully.  By purchasing a tour from us or by participating in a tour, you signify your agreement to these Terms of Service.  If you do not agree to these Terms of Service, you may not participate in a Trenoza Treks tour.

Privacy Policy

Trenoza Treks respects the privacy of its participants.  Please refer to our Privacy Policy, found at, which explains how we collect, use, and disclose information that pertains to your privacy.  When you access or use our services, you signify your agreement to this Privacy Policy.

About Trenoza Treks

Trenoza Treks provides a marketplace where travelers can book hiking and trekking tours throughout Europe.


As a condition of your participation on a tour, you warrant that:

  • you are at least 18 years of age;
  • you possess the legal authority to create a binding legal obligation;
  • all information supplied by you is true, accurate, current and complete;
  • you will inform such other persons about the Terms of Service that apply to the reservations you have made on their behalf, including all conditions and restrictions applicable thereto;
  • you understand the physical and terrain conditions described in the tour itinerary;
  • you will prepare appropriately for the tour by familiarizing yourself with the tour itinerary and supporting documentation provided by Trenoza Treks;
  • you will bring appropriate gear and clothing as advised by Trenoza Treks for the tour and remain responsible for your personal belongings;
  • you will obtain all necessary travel documents for participation in any tour, including (if applicable) a valid passport and visa;
  • you will respect the tour itinerary as scheduled (or as adjusted by your guide as necessary);
  • you will familiarize yourself with, and abide by, the laws of the jurisdiction in which your tour takes place;
  • you will follow reasonable standards of personal, physical, and emotional hygiene and health in order to reduce risk of harm during a tour;
  • you will be considerate social behavior and respect to other tour participants; and
  • you will act an appropriately regarding local customs and environmental sensitivity of countries you visit, including remaining on path ways and walking out litter.

Medical Considerations

  • Participant Health: You agree to notify us of any physical, medical, or psychological conditions, before departure. Trenoza Treks and our independent contractors have the right to terminate a participant’s attendance on the tour, at any time during the tour, if we feel the participant is physically, medically, or psychologically, incapable of completing the tour. We also reserve the right, in our sole discretion, to terminate a participant’s attendance on the tour if a participant’s continued participation jeopardizes the group's or his/her own safety. No refunds will be issued to participants whose tours are terminated on these grounds.
  • Healthcare Consultation: Trenoza Treks is not qualified to provide medical advice. You should seek the advice of your healthcare provider regarding medical or psychological ability, or medications necessary for your safe participation on any tour.
  • Emergency First Aid: Alpine mountain guides are mountain first-aid trained and certified. A guide’s role in an emergency situation is to organize and manage the safety of the group, and if deemed appropriate, organize an evacuation of any participants who require aid. Medical situations arising during the a tour may involve evacuation by helicopter or other means, which can be difficult and expensive. Trenoza Treks assumes no liability regarding provision of medical care or first-aid. By your participation in the tour, you agree freely to give consent for guides to act on your behalf and take measures they deem appropriate at the time, or as authorized by medical professionals, and you agree to pay for any such emergency evacuation and medical care.

Independent Contractors

Trenoza Treks may contract with independent contractors to provide transportation, accommodation services, guide services and/or all other related tour services. We assume no responsibility, however caused, for injury, loss, or damage, to person or property in connection with any service provided by an independent contractor, or resulting directly from the following force majeure events or other events beyond our control, including, but not limited to, weather issues, failure of any means of transportation to arrive or depart as scheduled, changes in transportation or accommodations, or any other independent contractor services over which we have no control.


All guides leading Trenoza Treks tours are Alpine mountain guides, fully qualified for leading trekking groups worldwide.  Guides have extensive knowledge of the mountain environment, including plants, animals, local history and geology. We ensure our tour groups small enough that a guide can comfortably manage the group. They are experienced professionals and are used to dealing with diverse groups.  The guide’s primary role is managing your safety in the mountains during the tour and their emphasis will be towards the group, rather than individuals’ needs.

Changes to Itinerary

We reserve the right to make reasonable changes in the itinerary where deemed advisable for the comfort and well-being of tour participants.

Payment Schedule

A refundable deposit of $400 USD per traveler, or 15% of the total trip cost, whichever is the greater, is required at time of booking to secure your space. Full payment is required 60 days before your departure date.  All payments are processed in the United States and to be received in USD.  Payment may be made by credit card (Visa, Mastercard, American Express, Discover, AND Diners Club) via our STRIPE secure online payment provider.

Payments may also be made via SWIFT/IBAN bank transfer in Europe, to our EURO denominated account.  The amount deposited by you must be the equivalent USD amount and will be determined fairly by the average mid-market rate.  The amount will be valid for a limit period of up to 36 hours for you to initiate the transfer. (for example:

Trenoza Treks will not charge any additional fee for processing your payments however, refunds will be subject to a 3% transaction fee charged by our provider.  Some banks and credit card companies impose fees for cross border transactions and currency conversion. If you have any questions about these fees or exchange rates, please contact your bank.

If You Cancel a Tour

If you decide to cancel your tour, the following fees’ schedule will be applied from the date of receipt of your cancellation:

Days to departure Refund applied Non-refundable / due fees
⇒Deposit of 400$ USD to secure reservation
More than 90 days Total refund, less charges 3% non-refundable transaction charge
⇒Balance can be paid any time 60 days prior to departure
Between 90 and 61 days Total refund, less deposit Deposit (400$ USD)
⇒Full payment due before 60 days prior to departure
Between 60 and 31 days Refund of half tour cost (50%) Half of total tour costs (50%)
30 days or less None - full payment due Total tour cost (100%)

Remaining unpaid due portions of tour fees (owing to late payments) will remain due and need to be settled after cancellation. Trenoza Treks does not give any refunds for unused hotel rooms, meals, sightseeing trips, or tour arrangements. The tour price is quoted as a package; no refunds or credits are given for unused services.

If We Cancel a Tour

You will be advised at the time of booking of the current status of the tour, with regards to the minimum number of participants.  This will help you decided whether it is appropriate for you to make other necessary travel arrangements and bookings (e.g. flights to and from the tour pick-up/drop-off locations). Trenoza Treks reserve the right to cancel any tour where the minimum number of participants is not met. In this case a full refund of the tour fees advanced will be given. Note however, Trenoza Treks is not responsible for exterior expenses incurred by you in preparing for the tour (e.g., non-refundable air tickets, visa fees if applicable, gear or medical expenses). We also reserve the right to cancel all or a portion of a tour for a force majeure event or any other circumstances beyond our control and, in the event of such cancellation, full or partial refunds, if any, will be at Trenoza Treks’ sole discretion.

Other Situations in Which Your Participation in a Tour May Be Cancelled

If you are unable to procure the necessary travel documents (e.g. passport, visa) to travel to the tour destination, or if your travel documents are invalid or unavailable to use for the required travel, your participation in the tour will be cancelled.  Trenoza Treks reserves the right to retain the fees collected from you in connection with the tour, subject to the fees’ schedule above. If you disregard or are in violation of the laws of the jurisdictions in which the tour takes place, you will be removed from the tour and may be subject to prosecution by local or federal authorities. In such an event, you will be responsible for any and all costs incurred in connection with your unlawful activities. You will not be entitled to a refund of the tour. Trenoza Treks reserves the right to recover from you any costs incurred as a result of your unlawful activities. Trenoza Treks reserves the right, at our sole discretion, to decline, accept, or remove any person as a tour participant should such person’s behavior, health, or mental condition impede the operation of the tour. You will not be entitled to a refund of the tour. Trenoza Treks reserves the right to recover from you any costs incurred as a result of your exclusion.

Travel Insurance

We require all of our tour participants to have travel insurance for the entire period of the tour, including start and end dates.  Please note that your regular health, homeowners, or other forms of personal self-insurance may not cover you for the travel activities contemplated herein.  As such, valid proof of travel insurance must be provided to Trenoza Treks prior to the start of any tour. As a minimum your travel insurance must include coverage for costs associated with: helicopter evacuation, search and rescue, medical and repatriation; adequate for hiking activities accompanied by a guide to the maximum altitude listed in the itinerary (notionally 3000 m / 9850 ft or less). To provide greater protection for our participants, we also recommend you select travel insurance which covers costs associated with cancellation of the tour and costs due to flight cancellations or delays, and lost or stolen luggage.  Trenoza Treks is not responsible to you or any tour participant for any costs incurred from but not limited to: delayed or canceled flights, or damaged, lost, or stolen passports, luggage, money, or other personal items.

Assumption of the Risks

You have chosen to participate in the above referenced tour (hereinafter referred to as the “Tour”), which is organized by Trenoza Treks.  You understand that:

  • the Tour involves activities that are inherently hazardous, including hiking through mountainous terrain;
  • during the Tour, you may be exposed to dangers and hazards, including equipment failures and negligence by others;
  • as a consequence of these risks, you may be seriously hurt or disabled or may die from the resulting injuries, and that your property may also be damaged;
  • hospital facilities, qualified medical care, and emergency medical evacuation may be limited or unavailable during portions of the Tour and, where available, may be expensive; and
  • trenoza Treks assumes no responsibility for providing medical care during the Tour, and you will have to pay for any medical care and/or evacuation that you incur. In consideration of permission to participate in the Tour, you agree to the terms contained in this agreement and release.

You hereby freely assume the above-mentioned risks and any harm, injury or loss that may occur to you or your property as a result of your participation in the Tour, including any risks caused by the negligence of Trenoza Treks, its employees and officers, its contractors, and other Tour participants.

Waiver and Release of Liability

You hereby WAIVE AND RELEASE ALL LIABILITIES, CAUSES OF ACTION, CLAIMS AND DEMANDS against Trenoza Treks, its employees, officers, directors, vendors and contractors (“Released Parties”), where such LIABILITIES, CAUSES OF ACTION, CLAIMS AND DEMANDS arise in any way from any injury, death, loss or harm (whether foreseen or unforeseen) that occur to you or to any other person or to any property during the Tour or are in any way related to the Tour. This release includes, but is not limited to, claims for the negligence of the Released Parties and claims for strict liability for abnormally dangerous activities. This release does not extend to claims for gross negligence, intentional or reckless misconduct, or any other liabilities that Washington law does not permit to be released by agreement. You also agree NOT TO SUE or make a claim against the Released Parties for death, injuries, loss, or harm that occur on the Tour.

Indemnification, Hold Harmless, and Defense

You promise to INDEMNIFY, WARRANT, HOLD HARMLESS AND DEFEND the Released Parties against any and all LIABILITIES, CAUSES OF ACTION, CLAIMS AND DEMANDS that arise from your acts or your failure to act (including your own negligence) during or relating to the Tour. In accordance with this promise, you will reimburse the Released Parties for any damages, reasonable settlements and defense costs, including attorney’s fees, that they incur because of any such claims made against them. You agree that in the event of your death or disability, the terms of this agreement, including the indemnification obligation in this release, will be binding on your estate, and your personal representative, executor, administrator or guardian will be obligated to respect and enforce them.

Other Forms & Terms

You have carefully read the Tour materials provided by Trenoza Treks, and have familiarized yourself with all of the information provided to you about the Tour, its related activities, its difficulty level, and potential harm. You acknowledge that Trenoza Treks has no control over and assumes no responsibility for the actions of any independent contractors providing any services for the Tour.


You agree that the purpose of this release is that it shall be an enforceable release of liability and indemnity as broad and inclusive as is permitted by Washington law. You agree that if any portion or provision of this agreement is found to be invalid or unenforceable, then the remainder will continue in full force and effect. You also agree that any invalid provision will be modified or partially enforced to the maximum extent permitted by law to carry out the purpose of the agreement.



Applicable Law, Forum & Attorney’s Fees

This agreement is governed by and shall be construed in accordance with the laws of the state of Washington, without any reference to its choice of law rules. You agree that any dispute arising from this Agreement or in any way associated with the tour shall be brought in the Superior Court of King County, Washington, or in the U.S. District Court for the Western District of Washington, and you agree to the jurisdiction and venue of those courts for any such dispute. In any litigation in which the validity or enforceability of this agreement is contested, you agree that the prevailing party will pay all attorney's fees and costs of the parties seeking to uphold the agreement. You have fully informed yourself of the contents of this agreement by reading it before agreeing to it. No oral representations, statements or other inducements to agree to this release have been made apart from what is contained in this document.

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